Returns policy

Reagents and antibodies are sold for research use. Eligible quality issues, shipping errors, and transit damage can be returned or exchanged.

Quality issue
Within 30 days of receipt
Order error
Within 7 days of receipt
Shipping damage
Report on receipt

What we accept

Quality issue

Reduced activity, substandard purity, contamination, or other product quality issues.

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Within 30 days of receipt
Requirement
Provide a description of the issue and supporting data.

Order error

Wrong product, incorrect quantity, or specifications that do not match the order.

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Within 7 days of receipt
Requirement
Unopened, unused, and in original packaging.

Shipping damage

Broken packaging, leakage, or other visible damage in transit.

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Report on receipt
Requirement
Provide unboxing photos or video.

How it works

  1. 1

    Submit

    Contact us with the reason and your order details.

  2. 2

    Review

    We review and reply within 1–2 business days.

  3. 3

    Return

    Ship back as instructed (freight collect for quality issues).

  4. 4

    Complete

    Refund issued or replacement shipped.

Not eligible

We cannot accept returns in these cases.

  • Opened or used products
  • Products past expiration
  • Deterioration from improper storage
  • Custom or special-order products
  • Items already returned or exchanged once

Refunds and replacements

After approval and receipt of the return:

  • Refunds are processed 3–5 business days after the return is received and confirmed.
  • Refunds go back to the original payment account.
  • Replacements ship within 1–2 business days after the return is received.
  • Return shipping for quality issues is covered by us.

Need to start a return?

Have your order number, catalog number, and a short description ready. Include assay data for quality issues, or unboxing photos for shipping damage.

Contact support
info@mxbioscience.com18116411279Mon–Fri 9:00–18:00