Protecting your rights for worry-free shopping
We are committed to providing quality products and services. If you are unsatisfied with a product or encounter quality issues, please follow the policy below to request a return or exchange.
Product has quality issues such as reduced activity, substandard purity, contamination, etc.
Wrong product shipped, incorrect quantity, or product specifications do not match order.
Product damaged during shipping, such as broken packaging, leakage, etc.
Contact customer service to explain reason
We will review within 1-2 business days
Return product as instructed (freight collect)
Refund or replacement shipped
We cannot accept return requests for the following:
• Refunds will be processed within 3-5 business days after receiving and confirming the return
• Refunds will be returned to your original payment account
• Replacement products will be shipped within 1-2 business days after receiving the return
• If return/exchange is due to quality issues, return shipping will be covered by us
If you have any questions, please contact customer service: support@mxbioscience.com or 400-888-2666